Help center / Plans and billing
Plans and billing
Free vs Premium, the trial, and paying.
The plans
What does the free plan include?
Christoffer Loderup, the Utah therapist who built Utah CEU Tracker, designed the free plan with new therapists in mind. Every hour DOPL requires for your license can be tracked for free, so staying organized for renewal never has to cost anything. The free plan includes:
- Tracking every required hour for your license
- 1 certificate upload and 1 planned training per cycle
- 3 color themes
- Everything you have saved stays viewable and downloadable forever
How does the 30-day trial work?
Every new account gets 30 days of full Premium automatically, no card. When it ends you move to the free plan unless you choose Premium, and nothing you saved is lost either way.
I'm signing up partway through a cycle. How much will I be charged?
Only for the time left. Your first payment is $49.99 times the share of the current cycle that's left, plus tax. For example:
- Joining with half the cycle left (12 months): about $25 + tax
- Joining with 6 months left: about $12.50 + tax
- After that: $49.99 + tax when each new cycle starts, every two years
Checkout shows the exact amount, marked "Prorated," before you pay.
Paying
When am I charged?
If you join partway through a cycle, your first payment covers only the time left in it, and the full price starts with the next cycle. Renewals happen at the cycle change, every two years.
Is sales tax added?
Where Utah law requires it, yes, as its own line at checkout based on your billing address. The listed price itself does not change.
How do I cancel?
Any time, and you keep Premium through the period you already paid for:
- Tap You in the bottom bar, then Billing.

- Under AUTO-RENEW, turn off the switch that says "On: your membership renews automatically." That's it. The line under it tells you the exact day your Premium runs through, and you can turn it back on later.

Nothing you saved is touched. Refunds follow the Refund Policy linked at the bottom of Settings.
Where are my receipts?
- Tap You in the bottom bar, then Billing.

- Scroll to RECEIPTS at the bottom of the page. Each payment is listed there; tap Receipt (PDF) to open or download it.

How does the invite-a-friend discount work?
Each confirmed colleague takes 25% off your next subscription payment, up to four friends for 100% off, and your colleague gets a discount on their first payment too. (Subscriptions only, not Lifetime.)
- Tap You in the bottom bar, then Invite a friend (the row with the 25% badge).

- Tap Copy link next to YOUR REFERRAL LINK (or Share, on a phone) and send it to a colleague however you like.

When they sign up through it and are confirmed, the discount banks itself and comes off your next payment automatically.
Practices
What can a practice manager see?
Each therapist's hour totals:
- Total, live, ethics and suicide prevention hours
- Done and planned
- A status like On track or Check in
Training titles, certificates and notes stay private to the therapist.
How does a practice get started?
The owner creates a free account, then requests practice access. Each practice is confirmed, usually within 5 business days, and the owner can then add memberships and invite the team. Details at utahceutracker.com/for-practices.
Still stuck? Message support
In the app: Help & Support (on a phone, the Help button in the bottom bar), then Message support. Answers arrive in the app and in your email. Or email support@utahceutracker.com.
Message support