Help center / Plans and billing

Plans and billing

Free vs Premium, the trial, and paying.

The plans

What does the free plan include?

Christoffer Loderup, the Utah therapist who built Utah CEU Tracker, designed the free plan with new therapists in mind. Every hour DOPL requires for your license can be tracked for free, so staying organized for renewal never has to cost anything. The free plan includes:

  • Tracking every required hour for your license
  • 1 certificate upload and 1 planned training per cycle
  • 3 color themes
  • Everything you have saved stays viewable and downloadable forever
What does Premium add?
  • Unlimited certificate uploads and planning
  • The optional ways to earn hours
  • Rollover
  • The audit-ready PDF
  • Priority support
  • All 16 color themes
How does the 30-day trial work?

Every new account gets 30 days of full Premium automatically, no card. When it ends you move to the free plan unless you choose Premium, and nothing you saved is lost either way.

How much does Premium cost?

$49.99 + tax every two years, billed once per renewal cycle rather than monthly. Prefer no subscription at all? Lifetime access is a single $499 + tax payment.

Joining partway through a cycle? Your first payment is prorated: it covers only the time left in the current cycle, and the full $49.99 starts with the next cycle. (More in "I'm signing up partway through a cycle. How much will I be charged?")

I'm signing up partway through a cycle. How much will I be charged?

Only for the time left. Your first payment is $49.99 times the share of the current cycle that's left, plus tax. For example:

  • Joining with half the cycle left (12 months): about $25 + tax
  • Joining with 6 months left: about $12.50 + tax
  • After that: $49.99 + tax when each new cycle starts, every two years

Checkout shows the exact amount, marked "Prorated," before you pay.

Paying

When am I charged?

If you join partway through a cycle, your first payment covers only the time left in it, and the full price starts with the next cycle. Renewals happen at the cycle change, every two years.

Is sales tax added?

Where Utah law requires it, yes, as its own line at checkout based on your billing address. The listed price itself does not change.

How do I cancel?

Any time, and you keep Premium through the period you already paid for:

  1. Tap You in the bottom bar, then Billing.The You page with Billing circled
  2. Under AUTO-RENEW, turn off the switch that says "On: your membership renews automatically." That's it. The line under it tells you the exact day your Premium runs through, and you can turn it back on later.The Billing page with the auto-renew switch circled

Nothing you saved is touched. Refunds follow the Refund Policy linked at the bottom of Settings.

Where are my receipts?
  1. Tap You in the bottom bar, then Billing.The You page with Billing circled
  2. Scroll to RECEIPTS at the bottom of the page. Each payment is listed there; tap Receipt (PDF) to open or download it.The Billing page with the Receipts list circled
How does the invite-a-friend discount work?

Each confirmed colleague takes 25% off your next subscription payment, up to four friends for 100% off, and your colleague gets a discount on their first payment too. (Subscriptions only, not Lifetime.)

  1. Tap You in the bottom bar, then Invite a friend (the row with the 25% badge).The You page with Invite a friend circled
  2. Tap Copy link next to YOUR REFERRAL LINK (or Share, on a phone) and send it to a colleague however you like.The Invite a friend page with Copy link circled

When they sign up through it and are confirmed, the discount banks itself and comes off your next payment automatically.

Practices

Can my practice pay for my Premium?

Yes. Practices buy one membership per therapist and can see hour totals for the team, never your training titles, certificates or notes. If you leave the practice, your account and history stay yours, with 30 extra days of Premium. Details at utahceutracker.com/for-practices.

What can a practice manager see?

Each therapist's hour totals:

  • Total, live, ethics and suicide prevention hours
  • Done and planned
  • A status like On track or Check in

Training titles, certificates and notes stay private to the therapist.

How does a practice get started?

The owner creates a free account, then requests practice access. Each practice is confirmed, usually within 5 business days, and the owner can then add memberships and invite the team. Details at utahceutracker.com/for-practices.

I already pay for Premium and my practice wants to add me.

Your own subscription is canceled and the unused time refunded when the practice takes over. If you have Lifetime, you join without using one of their memberships.

Still stuck? Message support

In the app: Help & Support (on a phone, the Help button in the bottom bar), then Message support. Answers arrive in the app and in your email. Or email support@utahceutracker.com.

Message support